Manage is to handle
, to achieve a
, to be
and to Supervise, to be
, to be
Whether you're managing a business or managing your life, Management
Skills can be applied to almost any problem.
So the question is, can you manage that?
"You cannot manage
what you do not measure
Best Practice Service
Documentation Employee Management
refers to the individuals who set the strategy of
the organization and coordinate the efforts of employees (or volunteers,
in the case of some voluntary organizations) to accomplish objectives by
using available human, financial and other resources efficiently and
effectively. Resourcing encompasses the deployment and manipulation of
human resources, financial resources, technological resources, natural
resources and other resources. Development
is the process of planning, organizing,
staffing, directing, coordinating and controlling the activities of
business enterprises. It is also described as the technique of leadership,
decision making and a mean of coordinating.
is the process of managing and
organizing the collection of
from various sources.
analyzes and synthesizes workflows to improve economic efficiency,
especially labor productivity
a structured, iterative process of robust decision making in the face of
uncertainty, with an aim to reducing uncertainty over time via system
monitoring. In this way, decision making simultaneously meets one or more
resource management objectives and, either passively or actively, accrues
information needed to improve future management. Adaptive management is a
tool which should be used not only to change a system, but also to learn
about the system (Holling 1978). Because adaptive management is based on a
learning process, it improves long-run management outcomes. The challenge
in using the adaptive management approach lies in finding the correct
balance between gaining knowledge to improve management in the future and
achieving the best short-term outcome based on current knowledge.
involves the formulation and implementation of the major goals
and initiatives taken by a company's top management on behalf of owners,
based on consideration of resources and an assessment of the internal and
external environments in which the organization competes. It involves
specifying the organization's objectives, developing policies and plans
designed to achieve these objectives, and then allocating resources to
implement the plans.Self-Manage
is a management style whereby a manager closely observes or controls the
work of subordinates or employees. Micromanagement generally has a
is a team of individuals at the highest level of management of an
organization who have the day-to-day tasks of managing that organization.
is the process of redistributing or
dispersing functions, powers, people or things away from a central
location or authority,
is the framework of policies, processes
and procedures used by an organization to ensure that it can fulfill all
the tasks required to achieve its objectives.
Content Management System
is an "abstract representation of an organization, be it
conceptual, textual, and/or graphical, of all core interrelated
architectural, co-operational, and financial arrangements designed and
developed by an organization presently and in the future, as well as all
core products and/or services the organization offers, or will offer,
based on these arrangements that are needed to achieve its strategic goals
is the identification,
, and prioritization of risks by coordinated and economical
application of resources to minimize, monitor, and control the probability
and/or impact of unfortunate events or to maximize the realization of
opportunities. Risk management’s objective is to assure uncertainty does
not deflect the endeavor from the business goals.
states that if an action or policy has a suspected
risk of causing harm to the public
or to the environment, in the absence of scientific consensus (that the
action or policy is not harmful), the burden of proof that it is not
harmful falls on those taking an action that may or may not be a risk.
is the determination of quantitative or
of risk related to a well-defined
situation and a recognized threat (also called
) Quantitative risk
assessment requires calculations of two components of risk (R): the
magnitude of the potential loss (L), and the
(p) that the loss will
occur. An acceptable risk is a risk that is understood and tolerated
usually because the cost or difficulty of implementing an effective
countermeasure for the associated vulnerability exceeds the expectation of
loss. "Health risk assessment" includes variations, such as risk as the
type and severity of response, with or without a probabilistic context.
is the subjective
judgement that people make about the characteristics and severity of a
. The phrase is most commonly used in reference to
natural hazards and threats to the environment or health, such as nuclear
power. Several theories have been proposed to explain why different people
make different estimates of the dangerousness of risks.
is simulation used for business training,
education or analysis. It can be scenario-based or numeric-based.
Business Simulation Game
accurate simulation of real-world events
using algorithms, as well as the close tying of players' actions to
expected or plausible consequences and outcomes.Cost
- Measuring True Cost
has an organizational structure with few or no
levels of middle management between staff and executives. An
organization's structure refers to the nature of the distribution of the
units and positions within it, also to the nature of the relationships
among those units and positions. Tall and flat organizations differ based
on how many levels of management are present in the organization, and how
much control managers are endowed with.
Employees - Workforce
contributes labor and
to an endeavor of
an employer or of a person conducting a business or undertaking and is
usually hired to perform specific duties
which are packaged into a job.
is a person who is hired to provide services to a company on a
regular basis in exchange for compensation.
is a relationship between two parties, usually
based on a contract where work is paid.
refers to the overall process of attracting,
selecting and appointing suitable candidates for jobs
(either permanent or
temporary) within an organization.
Human Resource Management
- Let Go
Industrial and Organizational Psychology
Employee Work Principles
Hostile Work Environment
Positive Working Environment
Work Life Balance
Workplace Skills, Technology
and Management Practices (STAMP)
Key Performance Indicator
is learning to earn or
such as academic degrees to formal
coursework, conferences and informal learning opportunities situated in
practice. It has been described as intensive and collaborative, ideally
incorporating an evaluative stage. Observation Effects
How can we
create organizations and governments that are cooperative, productive, and
Humanyze: Enhance teamwork and employee engagement, improve processes, and
plan for growth
Making people happy in their crappy jobs takes
paying them more money and giving them more benefits.
Background Checks are sometimes
Flawed and Unreliable.
Background checks don’t always reveal the truth about people.
Background checks are not always accurate with erroneous or
questionable information. Background checks are not always
complete and have missing information because not all applicable
government agencies and companies have reported complete
information on the individual in question. Background checks are
not always look at or considered. Background checks are not
always used correctly or interpreted correctly, unqualified
people can easily make Unfair Judgments when looking at
is the process of looking up and compiling
records, and financial records of an individual or an organization. A
means of judging a job candidate's
character, and fitness, and to identify potential hiring risks for safety
and security reasons. Background checks are also used to thoroughly
investigate potential government employees
order to be given a security clearance. However, these checks may
sometimes be used for illegal purposes, such as unlawful
employment discrimination), identity theft, and violation of privacy.
Credit Checks are not always
Everything is either black or white. There is no consideration
of a person’s basic character or allowance for the fact that people can
change their lives and their behaviors. A computer looks at data and
assigns a number. Negatives stay on your credit report for seven years or
have been known to walk out of prison on appeal or
probation in less time than it takes to clear one’s credit history.
represents the creditworthiness of the person
to determine who qualifies for a loan, at what interest rate, and what
credit limits. A credit score is primarily based on a credit report
information typically sourced from credit bureaus.
is a status granted to individuals
allowing them access to classified information (state or organizational
secrets) or to restricted areas, after completion of a thorough background
check. (4 Mill)
Need to Know
Projects - Process
is the discipline of initiating,
planning, executing, controlling, and closing the work of a team to
achieve specific goals and meet specific success criteria. A project is a
temporary endeavor designed to produce a unique product, service or result
with a defined beginning and end (usually time-constrained, and often
constrained by funding or deliverables) undertaken to meet unique goals
and objectives, typically to bring about beneficial change or added value.
is the process of managing several related
projects, often with the intention of improving an organization's
performance. In practice and in its aims it is often closely related to
systems engineering, industrial engineering, change management, and
Business Process Management
Product Management & Quality
Business Continuity Management
Business Continuity Planning
Toyota Production System
How to Document a Process
is the ensemble of activities of planning and
monitoring the performance of a business process. The term usually refers
to the management of business processes and manufacturing processes.
Project Portfolio Management
(PPM) is the centralized
management of the processes, methods, and technologies used by
project managers and project management offices (PMOs) to
analyze and collectively manage current or proposed projects
based on numerous key characteristics. The objectives of PPM are
to determine the optimal resource mix for delivery and to
schedule activities to best achieve an organization’s
operational and financial goals, while honouring constraints
imposed by customers, strategic objectives, or external
Workflow Management System
Project Management Methodology
Baseline Configuration Management
Process Performance Index
Pareto Principle 80 20 Rule
, Timeframes and
. Desired Outcomes, Possible Outcomes, Possible Setbacks and
Problems, Possible Delays,
Time Restrictions, Priorities, Calculations, Estimations,
Tracking and Quality Control.
Counterproductive Work Behavior
Project Closeout and Evaluation:
Make sure you start off
all the right questions so that you have all the
necessary information that will help guide you through your
Analyze all the information carefully.
and make sure that everyone is aware
of their responsibilities and
that everyone shares their
information correctly and efficiently.
Learn as much as you can from the project.
Project Management Software
Comparison of Project Management Software
The Project Management Process focuses on taking
the facts and happenings of a particular
and disseminating this information to all relevant
parties. These methods of information dissemination can come in
means including regularly scheduled
in which some or all
members of the project team participate, informal written
such as periodic updates via email and of other
short form, less formal means of communications, as well as
formal reports that may or may not have been requisite to the
completion of the project. Information distribution is essential
to assuring that everyone is fully aware of the progress
throughout the project as it helps to assure no surprises arise
at the time that deliverables are expected to be final.
app to manage all your tasks, files & notes. Mac, Windows,
Ubuntu, iOS & Android
Documentation - Record Keeping
is a set of documents provided on paper,
or online, or on digital or analog media, such as audio tape or CDs.
Examples are user guides, white papers, on-line help,
. It is becoming less common to see paper (hard-copy) documentation.
Documentation is distributed via websites, software products, and other
is the professional practice of
managing the records of an organization throughout their life cycle, from
the time they are created to their eventual disposal. This includes
, storing, securing, retrieving, tracking and
destroying or permanently preserving records
Document Management System
is a system (based on computer programs in
the case of the management of
) used to track, manage and store documents and
reduce paper. Most are capable of keeping a record of the various versions
created and modified by different users (history tracking). The term has
some overlap with the concepts of
content management systems
It is often viewed as a component of enterprise content management (ECM)
systems and related to digital asset management, document imaging,
workflow systems and records management systems.
written, drawn, presented or recorded representation of thoughts.
is a document (hard copy or digital) that records a
business dealing. Business records include meeting minutes, memoranda,
employment contracts, and accounting source documents.
are documents or pieces of
that are not considered
confidential and generally pertain to the conduct of government.
is defined as the matching of some stated user query against
a set of free-text records. These records could be any type of mainly
unstructured text, such as newspaper articles, real estate records or
paragraphs in a manual. User queries can range from multi-sentence full
descriptions of an information need to a few words.
is the study of the
recording and retrieval
information. Documentation science gradually developed into the broader
field of information science.
is a problem in library science, information science
and computer science. The task is to assign a document to one or more
classes or categories. This may be done "manually" (or "intellectually")
or algorithmically. The intellectual classification of documents has
mostly been the province of library science, while the algorithmic
classification of documents is mainly in information science and computer
science. The problems are overlapping, however, and there is therefore
interdisciplinary research on document classification. The documents to be
classified may be texts, images, music, etc. Each kind of document
possesses its special classification problems. When not otherwise
specified, text classification is implied.
Documents may be classified
according to their subjects or according to other attributes (such as
document type, author, printing year etc.). In the rest of this article
only subject classification is considered. There are two main philosophies
of subject classification of documents: the content-based approach and the
is a legal term of art that is used for any formally
executed written document that can be formally attributed to its author,
records and formally expresses a legally enforceable act, process, or
contractual duty, obligation, or right, and therefore evidences that act,
process, or agreement. Examples include a certificate, deed, bond,
legislative act, notarial act, court writ or process, or any law passed by
a competent legislative body in municipal (domestic) or international law.
Many legal instruments were written under seal by affixing a wax or paper
seal to the document in evidence of its legal execution and authenticity
(which often removes the need for consideration in contract law); however,
today many jurisdictions have done away with the requirement of documents
being under seal in order to give them legal effect.
of a document or record as a
legal proof of authority or business transaction, enforceable rights or
obligations, or as the basis for a legal action.
Legal Documents Types
is an order received by an organization from a
customer or client, or an order created internally within the
organization. A work order may be for products or services.
Supply Chain Management
Program Evaluation and Review Technique
Critical Path Method
(observe, orient, decide, and act)
Small and Medium Enterprises
Calculate Man Hours Lost Productivity
Return on Investment
Rate of Return
Demand Flow Technology
Quality Control - Safety
is a way of
preventing mistakes or defects
manufactured products and avoiding problems when delivering solutions or
services to customers.
ensures that an
product or service is consistent. It has four main components: quality
planning, quality assurance, quality control and quality improvement.
Quality management is focused not only on product and service quality, but
also on the means to achieve it. Quality management, therefore, uses
quality assurance and control of processes as well as products to achieve
more consistent quality.
a process by which entities review the quality of
all factors involved in production
Margin of Error
New Product Development
Enterprise Life Cycle
Systems Development Life Cycle
Product Life-Cycle Management
Computerized Maintenance Management System
Capability Maturity Model
People Capability Maturity Model
Failure Reporting, Analysis and Corrective Action System
Productivity Quality Center
Mind My Business App
The End of Ownership
Occupational Safety and Health
Workplace Safety Tips
Develop - Improve - Advance
is an ongoing effort to improve
, or processes
Business Process Improvement
strategic planning methodology aimed at identifying the operations or
employee skills that could be improved to encourage smoother procedures,
more efficient workflow and overall business growth.
are activities that continuously improve all
functions and involve all employees from the CEO to the assembly line
evaluates the success of an
organization or of a particular activity in which it engages. Making
progress toward strategic goals and understanding what is important.
determines an organization's behavior,
and the health of a
project, measuring criteria such as safety, time, cost, resources, scope,
quality, and actions.
is measuring the output of a particular business
process or procedure, then modifying the process or procedure to increase
the output, increase efficiency, or increase the effectiveness of the
process or procedure.
is a process that involves the
three steps of publicly entering a human system, collecting valid data
about experiences, and feeding back to the system toward promoting
Business Process Discovery
is a set of techniques that
automatically construct a representation of an organization’s current
business processes and its major process variations.
is a statistical analysis that combines the
results of multiple scientific studies.
is a method to analyze the environment in
which a business operates.
is an entrepreneurial venture which is
typically a newly emerged, fast-growing business that aims to meet a
marketplace need by developing or offering an innovative product, process
or service. A startup is usually a company such as a small business, a
partnership or an organization designed to rapidly develop scalable
is an iterative and incremental agile software development framework for
managing product development.
Research and Development
is work directed toward the innovation, introduction, and improvement of
products and processes, or the development of new products and procedures.
is the "ability of a business system to
rapidly respond to change by adapting its initial stable configuration".
Business agility can be maintained by maintaining and adapting goods and
services to meet customer demands, adjusting to the changes in a business
environment and taking advantage of human resources.
is a change implemented to address a
weakness in a management system that is not yet responsible for causing
nonconforming product or service.
Baseline Configuration Management
is an agreed description
of the attributes of a product, at a point in time, which serves as a
basis for defining change. A "change" is a movement from this baseline
state to a next state. The identification of significant changes from the
baseline state is the central purpose of baseline identification.
is a high-level integrative management
function, with particular application in the context of defense. Aims to
balance economy in meeting current operational requirements, with the
sustainable use of current capabilities, and the development of future
capabilities, to meet the sometimes competing strategic and current
operational objectives of an enterprise. Accordingly, effective capability
management: Assists organizations to better understand, and effectively
integrate the total enterprise ability or capacity to achieve strategic
and current operational objectives; and Develops and provides solutions
that focus on the management of the interlinking functions and activities
in the enterprise's strategic and current operational contextsProject Management
Modern Management Theories and Practices
transitioning individuals, teams, and
organizations using methods intended to re-direct the use of resources,
business process, budget allocations, or other modes of operation that
significantly reshape a company or organization.
is the practice of helping
organizations to improve their performance, operating primarily through
the analysis of existing organizational problems and the development of
plans for improvement. Organizations may draw upon the services of
management consultants for a number of reasons, including gaining external
(and presumably objective) advice and access to the consultants'
specialized expertise.Management Styles
is defined as "a blueprint of the
enterprise that provides a common understanding of the organization and is
used to align strategic objectives and tactical demands.
Enterprise Architecture Framework
provides principles and
practices for creating and using the architecture description of a system.
It structures architects' thinking by dividing the architecture
description into domains, layers or views, and offers models - typically
matrices and diagrams - for documenting each view. This allows for making
systemic design decisions on all the components of the system and making
long-term decisions around new design, requirements, sustainability and
is a set of techniques and tools for
the acquisition and transformation of raw data into meaningful and useful
information for business analysis purposes.
is a type of application software designed to retrieve,
analyze, transform and report data for business intelligence.
Business Intelligence 2.0
is a process that allows for the
querying of real-time corporate data by employees, but approaches the data
with a more web/browser
is a process and a set of procedures used
to estimate the economic value of an owner’s interest in a business.
is the strategy a business uses to
automate processes in order to contain costs. It consists of integrating
applications, restructuring labor resources and using software
applications throughout the organization.
is a set of techniques and tools for process
Enterprise Q&A System
Customer Relationship Management
(CRM) is an approach to managing a company's interaction with
current and potential future customers.
is the provision of service to customers before,
during and after a purchase.
in service organizations as 'demand caused by a failure to do something or
do something right for the customer'. the distinction between 'failure
demand' and 'value demand', which is what the service exists to provide.
Failure demand represents a common type of waste found in service
Customer Self Service
Remedy Action Request System
Issue Tracking System
Lessons Learned Information Sharing
Enterprise Feedback Management
Know your Customer
ContractsFree Legal Forms
: 80% of a company's profits come from 20% of its
is the process of presenting a topic to an
audience. It is typically a demonstration, lecture, or speech meant to
inform, persuade, or build good will. The term can also be used for a
formal or ritualized introduction or offering, as with the presentation of
How to give a Poster Presentation
How to give a Killer Presentation
Power Point Presentations
Graphical Techniques of Quality
Pareto ChartMath Plots
Subscription Business Model
Recurring Billing Management
Billing and Payments Software
Subscription Billing Solutions
Management Oaths - Business Philosophy
is the activity of providing goods and services. A rightful concern
. An immediate objective. Business concerns
is to handle
Managing a Country
is an average measure of the efficiency of
production. It can be expressed as the ratio of
output to inputs
the production process, i.e. output per unit of input. When all outputs
and inputs are included in the productivity measure it is called total
productivity. Productivity is increased by lowering the amount of
labor, capital, energy or materials that go into producing economic goods.
is a process of combining various material inputs
and immaterial inputs (plans, know-how) in order to make something for
consumption (the output). It is the act of creating output, a good or
service which has value and contributes to the utility of individuals. It
is the creation of value or wealth by producing goods
relates physical output of a production process to
physical inputs or factors of production. Industry
, which include human
power and means of
production (e.g. tools, equipment, buildings, technologies,
materials, and improved land).
Productivity Improving Technologies
is the production of large amounts of standardized products, including and
especially on assembly lines, such as household appliances and
automobiles. Together with job production and batch production, it is one
of the three main production methods. ("flow production" or "continuous
production"). Mass production's advantages
include simplification of the production process, efficiency in the
production process and consistency in the finished products. Mass
production frequently outpaces the slow, labor-intensive processes of
pre-industrial craftsmen and
is the process of determining the production capacity needed
by an organization to meet changing demands for its products. In the
context of capacity planning, design capacity is the maximum amount of
work that an organization is capable of completing in a given period.
Effective capacity is the maximum amount of work that an organization is
capable of completing in a given period due to constraints such as quality
problems, delays, material handling, etc.
is the extent to which an enterprise or a nation actually
uses its installed
y, which is is the maximum possible output of an
Economies of Scale
are the cost advantages that enterprises obtain due
to size, output, or scale of operation, with cost per unit of output
generally decreasing with increasing scale as fixed costs are spread out
over more units of output. Often operational efficiency is also greater
with increasing scale, leading to lower variable cost as well.
involves producing custom work, such as a one-off product for a specific
customer or a small batch of work in
quantities usually less than
those of mass-market products.
is a technique used in manufacturing, in which the object in question is
created stage by stage over a series of
workstations, and different
batches of products are made.
is a flow production method used to manufacture, produce,
or process materials without interruption. Continuous production is called
a continuous process or a continuous flow process because the materials,
either dry bulk or
fluids that are being processed are continuously in
motion, undergoing chemical reactions or subject to mechanical or heat
treatment. Continuous processing is contrasted with batch production.
is a manufacturing process (most of the time called a progressive
assembly) in which parts (usually interchangeable parts) are added as the
semi-finished assembly moves from workstation to workstation where the
parts are added in sequence until the final assembly is produced. By
mechanically moving the parts to the assembly work and moving the
semi-finished assembly from work station to work station, a finished
product can be assembled faster and with less labor than by having workers
carry parts to a stationary piece for assembly.
is combining parts that fit together to form a working
unit that performs a particular function or service.
manufacturing plant or industrial site, usually consisting of
, or more commonly a complex having several buildings, where
manufacture goods or operate machines processing one product into
another. Factories arose with the introduction of machinery during the
Industrial Revolution when the capital and space requirements became too
great for cottage industry or workshops. Early factories that contained
small amounts of machinery, such as one or two spinning mules, and fewer
than a dozen workers have been called "glorified workshops
". Most modern
factories have large warehouses or warehouse-like facilities that contain
heavy equipment used for assembly line production. Large factories tend to
be located with access to multiple modes of transportation, with some
having rail, highway and water loading and unloading facilities.
is the organized action of making of goods and services for sale. It
is the value added production of merchandise for
or sale using
production of goods
within an economy. The organized action of making of goods and services for sale.
The people or companies engaged in a particular kind of commercial
enterprise. Persevering determination to perform a task.
is the optimization of complex
organizations. Industrial engineers
work to eliminate waste of time,
money, materials, man-hours, machine time, energy and other resources that
do not generate value. they figure out how to do things better, they
engineer processes and systems that improve quality
is the manufacturing approach of
using computers to control the entire production process. This integration
allows individual processes to exchange information with each other and
initiate actions. Although
manufacturing can be faster and less
error-prone by the integration of computers, the main advantage is the
ability to create
Automated Manufacturing Processes
. Typically CIM relies on closed-loop
control processes, based on real-time input from sensors. It is also known
as flexible design
Keep in safety and protect from
harm, decay, loss, or
. Supply with necessities
and support. Activity involved in maintaining something in good working
order. The act of sustaining life by food or providing a means
of subsistence. Means of maintenance of a
family or group
Maintain for use and service
. Maintain by writing regular
The care and servicing by personnel for the purpose of
maintaining equipment and facilities in satisfactory operating condition
by providing for systematic inspection, detection, and correction of
incipient failures either before they occur or before they develop into
major defects. Maintenance, including tests, measurements, adjustments,
and parts replacement, performed specifically to prevent faults from
Positive Feed Back Loop
is to make
in order to
. Relieve pain.
is the act of correcting an
. Set straight or
. Provide relief for.
is a method or technique that has been generally accepted as superior to
any alternatives because it produces results that are superior to those
achieved by other means or because it has become
a standard way of doing
, e.g., a standard way of complying with legal or ethical
ensures that an organization, product or service is
consistent. It has four main components: quality planning,
, quality control and quality improvement. Quality
management is focused not only on product and service quality, but also on
the means to achieve it. Quality management, therefore, uses quality
assurance and control of processes as well as products to achieve more
The primary goal of maintenance is to avoid or mitigate the
of failure of equipment. This may be by preventing
the failure before it actually occurs which Planned Maintenance
and Condition Based Maintenance help to achieve. It is designed
to preserve and restore equipment reliability by replacing worn
components before they actually fail. Preventive maintenance
activities include partial or complete overhauls at specified
periods, oil changes, lubrication, minor adjustments, and so on.
In addition, workers can record equipment deterioration so they
know to replace or repair worn parts before they cause system
failure. The ideal preventive maintenance program would prevent
all equipment failure before it occurs.
Maintenance, Repair and Operations
Application Performance Management
is the monitoring and management of
performance and availability of software applications. APM strives to
detect and diagnose complex application performance problems to maintain
an expected level of service.
of situations that may cause the sinking of a
watercraft, or a company, or a country. Also refers to measures that need
to be taken to offset or minimize damage.
Planned Maintenance System in Shipping
is an organized, conscious effort by members
of a society to construct a more satisfying culture.
capital budget planning tool which identifies
the current status of the reserve fund and a stable and
equitable funding plan to offset ongoing
describes a cause of
that can be brought in court to address a change in condition
of real property brought about by a current tenant (or
Condo Home Associations
or City or State
that damages or destroys the value of that property. A lawsuit for waste
can be brought against a life tenant or lessee of a leasehold estate,
either by a current landlord or by the owner of a vested future interest.
The holder of an executory interest, however, has no standing to enforce
an action for waste, since his future interest is not vested. There are
several different kinds of waste under the law.
same thing as stealing
, which is punishable by law and law suits.
is ctivity involved in
something in good working
order. Attention and management implying
The work of providing treatment for or attending to someone or
something. Feel concern or interest. Judiciousness in avoiding
harm or danger.
Provide care for
. Be in charge of, act on, or dispose of. Be
concerned with. Keep informed.
Duty of Care
is a legal obligation, which is imposed on an
individual requiring adherence
to a standard of reasonable care while
performing any acts that could
foreseeably harm others
Standard of Care
is the only degree of prudence and caution required of an individual who
is under a duty of care.
The requirements of the standard are closely
dependent on circumstances. Whether the standard of care has been breached
is determined by the trier of fact, and is usually phrased in terms of the
reasonable person. Whether the individual "proceed[ed] with such
reasonable caution as a prudent man would have exercised under such
how to apply the highest
every aspect of business, having a strong interest, as well as a
responsibility, to act with integrity at all times.
Management Due Diligence
and leadership skills while assessing team dynamics and
is something that is required, useful, just, or proper. Anything that is
but lacking. The psychological feature that arouses an organism
to action toward a desired goal; the reason for the action; that
which gives purpose and direction to behavior. A
is something that is necessary for an organism to live
a healthy life. Needs are distinguished from wants in that, in
the case of a need, a deficiency causes a clear
a dysfunction or death. Needs can be objective and physical,
such as the need for food, or psychological and subjective, such
as the need for self-esteem. There are also needs of a social or
societal nature. Needs and wants are a matter of interest in,
and form a common substrate for, the fields of philosophy,
biology, psychology, social science, and politics.
is to put into service; make work or employ for a particular purpose
or for its inherent or natural purpose.
"Use your head
and learn how to use a
is to keep or maintain in unaltered condition; cause to remain or last
. To keep up and reserve for personal or special use.
is something providing immaterial assistance to a person or cause
or interest. Supporting structure that holds up or provides a foundation.
The act of bearing the weight of or strengthening.
is to make something more
or stronger; Become or made better in quality.
is to make something better or more
Contribute to the progress or growth of. Obtain
advantages. Develop in a positive way.. Develop further. A change for the
better; progress in development. The act of moving forward (as toward a
is the gradual improvement or growth or
. The act of moving
forward (as toward a goal). Develop in a
Form or accumulate steadily.
is to reach a high point in
historical significance or importance.
is something that interests you because it is important or affects
you. A feeling of sympathy for someone or something.
Be relevant to. Be on the mind of.
Responsibility is the understanding that life needs
in order for a person, or
persons, to live comfortably and
without having things
continually degrade or get worse and become
Responsibilities are positive actions that help sustain
a healthy and good
quality life, while maintaining
, and reducing dependencies that increases vulnerabilities
. Responsibilities are the things that you need
to do in order
to enjoy the things that you want to do. Responsibilities are when people
count on you to perform certain functions
, so that others can
focus on other responsibilities that you also depend on.
is a form of trustworthiness; the trait of
yourself and to other people who depend on your services. It's being responsible
is when an organization or individual, has an
obligation to act for the benefit of society at large
responsibility is a duty every individual has to perform so as to
between the economy and the ecosystems.
is the state of being obligated to do or pay something. A written promise to
repay a debt. Example: The debt we owe the environment and to future generations from
who we borrow from, in the form of life sustaining resources
course of action that someone is required to take, whether legal or moral.
There are also obligations in other normative contexts, such as
obligations of etiquette,
, and possibly in terms of
, where obligations are
requirements which must be fulfilled. These are generally legal
obligations, which can incur a penalty
for non-fulfilment, although certain people are obliged to carry out
certain actions for other reasons as well, whether as a tradition or for
is a legal bond (vinculum iuris) by which one or more
parties (obligants) are bound to act or refrain from acting.
is work that you are obliged to perform
is a legal-bound obligation. Something that
is when a person's actions cause an event to
encompasses the duties to act in a
manner, obey the
, avoid conflicts of interest
, and put
the interests of people ahead of your own interests that are not as
is the doctrine that an individual
has substantial or total responsibility for the events and circumstances
that befall them in their personal life, to a considerably greater degree
than is normally thought. Strong adherents of responsibility assumption
consider that whatever situation they find themselves in, their own past
desires and choices must have led to that outcome.
is not ignoring
Duty of Care
, damages, injuries or losses.
But you also need to
know more then the definition of responsibility, you must also fully
understand life itself, the thing that you are responsible for. You can be
responsible, but if you don't understand
, or understand the
of your actions and inactions
, then the only thing that you will
be responsible for is destroying life and
, and that is
something you don't want on your resume.
Diffusion of Responsibility
Corporate Social Responsibility
are the actions and activities assigned to or required or
expected of a person or group. A relation such that one thing is dependent
on another. Serve a Purpose
Perform duties attached to a particular office or place or function.
90% of our
Jobs need to be aligned
with Human Responsibilities
that insure our Survival, and
(of a policy or person or action)
is controlling a situation by causing something to happen rather than
waiting to respond to it after it happens.
is to serve a purpose, role, or function. A relation such that one
thing is dependent on another.
Work that you are obliged to perform for
or legal reasons. The actions and activities assigned
to or required or expected of a person or group. Normal or
of a person in a particular social
setting. A personal relation in which one is obligated for a
Owing gratitude or recognition to another for
etc. The social force that binds you to the courses of action
demanded by that force. A set
sequence of steps
part of larger computer program. A form of trustworthiness.
is conduct that is relevant to the conduct
of individuals and entire organizations.
Service Level Agreement
aspects of the service – quality,
availability, responsibilities – are agreed between the service
and the service user. Contracts
is the performance of Duties
or provision of space and equipment
helpful to others.
Work done by one person or group that benefits another. An act
of help or assistance.
A company or agency that performs a
. A means of
serving. Make fit for use.
Something that aids or
. Contribute to the
or growth of.
Development of the mind
. Act of
improving by expanding or enlarging or refining.
is understanding and improving operational processes; identifying problems
quickly and systematically; establishing valid and reliable service
performance measures and measuring customer satisfaction and other
is an economic activity where an immaterial
exchange of value
occurs. When a
service such as labor is performed the buyer does not take exclusive
ownership of that which is purchased, unless agreed upon by buyer and
seller. The benefits of such a service, if priced, are held to be
self-evident in the buyer's willingness to pay for it.
are those, that society
(nation state, fiscal union, regional) as a whole pays for, through taxes
and other means. Using resources, skill, ingenuity, and experience,
service providers effect benefit to service consumers. Thereby, service
providers participate in an economy
the restrictions of carrying inventory (stock) or the need to concern
themselves with bulky raw materials. Furthermore, their investment in
expertise does require consistent service marketing and upgrading in the
face of competition.
is an anticipated outcome that is intended or that guides your
. The quality of being determined to do or
achieve something; firmness of purpose.
What something is used
. The goal
intended to be attained (and which is believed to be
attainable) Visualize expected results. Specific actions to
is something appropriate to a purpose
is a systematic process for determining and
addressing needs, or "gaps" between current conditions and desired
conditions or "wants". The discrepancy between the current condition and
wanted condition must be measured to appropriately identify the need. The
need can be a desire to improve current performance or to correct a
is something that is necessary for an organism to live
a healthy life. Needs are distinguished from wants in that, in the case of
a need, a deficiency causes a clear adverse outcome: a dysfunction or
is a person who has acquired
specialized skills and
knowledge through advanced learning
education so that they are proficient in their craft and produce
high quality work in their area of expertise. Someone who is
qualified to teach others
about their area of Knowledge.
(words that describe intelligence)
to the world by measuring
used in its
service or product.
is how the service or product benefits people, and how it benefits
holds that humans can, through their interference
with processes that would otherwise be
outcome which is an improvement over the aforementioned natural one.
Oaths That Help Guide Us
As a manager, my purpose is to serve the greater good by
bringing people and resources together to create value that no single
individual can create alone. Therefore I will seek a course that enhances
the value my enterprise can create for society over the long term. I
recognize my decisions can have far-reaching consequences that affect the
well-being of individuals inside and outside my enterprise, today and in
the future. As I reconcile the interests of different constituencies, I
will face choices that are not easy for me and others.
United States Uniformed Services Oath of Office
I will Remember
Human Promise Manifesto
(to many scumbags take an oath but never follow it)
Therefore I promise:
I will act with utmost integrity and pursue my work in an
I will safeguard the interests of my shareholders, co-workers,
customers and the society in which we operate.
I will manage my enterprise in good faith, guarding against
decisions and behavior that advance my own narrow ambitions but
harm the enterprise and the societies it serves.
I will understand and uphold, both in letter and in spirit, the
laws and contracts governing my own conduct and that of my
I will take responsibility for my actions, and I will represent
the performance and risks of my enterprise accurately and
I will develop both myself and other managers under my
supervision so that the profession continues to grow and
contribute to the well-being of society.
I will strive to create sustainable economic, social, and
environmental prosperity worldwide.
I will be accountable to my peers and they will be accountable
to me for living by this oath.
This oath I make freely, and upon my honor.
Hippocratic Oath for Managers
1. I undertake, throughout my academic career, regardless of any
position I hold, to base all
of others on an
objective analysis of the available facts. When called upon to
do so, I shall cite the exact information upon which my
2. My judgments of others shall, wherever possible, be made
publicly. When anonymity is essential, I shall provide arguments
worthy of public scrutiny.
3. I shall endeavor always to distinguish between my judgments
on academic grounds and any personal interests. I shall always
declare the latter, even if they require my withdrawal from a
4. I shall at all times avoid in word and deed any form, of
discrimination against others in race, religion, ethnic
background, sex, marital status, age, political affiliation,
nationality, and physical condition. I shall encourage my
students and colleagues to do
likewise in my presence.
5. All requests for judgment of the work of others will be
treated by me as a matter for the utmost priority. If, for any
reason beyond my control, I am unable to give them urgent
attention I shall request to be relieved of my responsibility.
6. I recognize as an academic a basic obligation to use my
intellect and training by teaching or writing for the
illumination of the community
, following the truth fearlessly
wherever it may lead, regardless of vested interests. I accept
the intellectual requirements of my students as a prior claim on
my time, taking precedence over all other activities. I
undertake the continual re-evaluation of my teaching techniques
to ensure that students obtain the best education available.
commit towards the creation of value "responsibly
and ethically". To make a difference in the lives of the individual
students who take the oath, to challenge other classmates to work towards
a higher professional standard, whether they sign the oath or not, and to
create a public conversation in the press about professionalizing and
is a statement of fact or a promise with
relating to something considered sacred as a sign of actual
Oath of Office
is an oath or affirmation a person takes
before undertaking the duties of an office, usually a position in
government or within a religious body, although such oaths are sometimes
required of officers of other organizations.
- I, _____, do solemnly swear (or affirm) that I
will support and defend the
Constitution of the United States
against all enemies, foreign and
- Soldiers Creed
is to uphold specific
Historically, this oath is taken by physicians. It is one of the most
widely known of Greek medical texts.
Dereliction of Duty
is someone who has willfully refused to
perform his duties (or follow a given order) or has
himself in such a way
that he cannot perform his duties.
Police Officers Decision Making and Discretion
Code of Ethics
A Hippocratic Oath for Managers
The famous Hippocratic Oath is the earliest and most impressive
document in medical ethics.
One translation is:
I swear by Apollo the physician, by Æsculapius, by Hygeia,
Panacea, all the gods and goddesses, that, according to my best
ability and judgment, I will keep this oath and stipulation; to
reckon him who taught me this art equally dear to me as my
parents; to share my substance with him and relieve his
necessities if required; to regard his offspring as on the same
footing as my own brothers, and to teach them this art if they
shall wish to learn it, without fee or scipulation, and that by
teaching and every other mode of instruction, I will impart a
knowledge of the art to my own sons and to those of my teachers,
and to disciples bound by a stipulation and oath, according to
the law of medicine, but to no others.
I will follow that method of treatment, which, according to my
ability and judgment,
I consider for the benefit of my patients, and abstain from
whatever is deleterious and mischievous.
I will give no deadly medicine to anyone if asked, nor suggest
any such counsel;
With purity and with holiness I will pass my life and practice
my art. I will not cut a person who is suffering with a stone,
but will leave this to be done by practitioners of this work.
Into whatever houses I enter I will go into them for the benefit
of the sick and will abstain from every voluntary act of
mischief and corruption, and, further, from the seduction of
females or males, bond or free. Whatever in connection with my professional practice, or not in
connection with it, I may see or hear in the lives of men which
ought not to be spoken abroad, I will not divulge, as reckoning
that all such should be kept secret. While I continue to keep
this oath inviolate, may it be granted to me to enjoy life and
the practice of my art, respected always by, all men, but should
and violate this oath, may the reverse be my lot.
A modern version is the Declaration of Geneva (1948):
I solemnly pledge myself to consecrate my life to the service of
I will give to my teachers the respect and gratitude which is
their due; I will practice my profession with conscience and
dignity; the health of my patient will be my first
respect the secrets
which are confided in me;
I will maintain by all in means in my power the honor and the
noble traditions of the medical profession; my colleagues will
be my brothers; I will not permit considerations of religion,
nationality, race, party politics, or social standing to
intervene between my duty and my patient;
I will maintain the utmost respect for human life, from the time
of conception; even under threat,
I will not use my medical knowledge contrary to the
I make these promises solemnly, freely, and upon my honor.”
"Most of our decisions are generally based upon the measurement
of future benefits that come from making that decision, a decision that
hopefully makes us better then what we presently are."
"If you think that being stupid is part of your business,
then you are either in the wrong business or the wrong person
Most bosses are the same, they bark a lot but they never say
anything. Ignorance on how to use language effectively has
caused most of our problems. And as soon as we learn and
understand the incredible potential of language, the sooner we
will start solving all our problems. Communicating effectively,
efficiently, and with respect, can be something every person
could learn in school, online, or using a smartphone.
“Keep your friends for friendship, but work with the skilled and
- "A man's
depends upon his living up to
insofar as he can. It
is hard to fail, but it is worse never to have tried to succeed." ~
"The first question to ask is, Does the
business your in make a positive difference in peoples lives who
are not related to the business in any way, directly or
indirectly? If not, then your business is wasting time, people
and resources. So you either find a new business or create a new
Money is not a Measurement of Worth
, so what are you really doing?"
There is no such thing as
, the feedback is either good, bad, right or wrong.
And it also needs the reasons why that explains its perceived
negativity. Just to call something negative does not explain why
it is considered negative. That's the same for positive
psychology. You simply can not call something positive without
explaining why it's thought to be positive. It's like an
ignorant politician who talks but never says anything
informative or insightful. Empty words create empty heads. You
either use your time to learn something or you learn nothing at
all. End the cycle of ignorance.
Causal Loop Diagram
"You don't want a business to grow, you
just want your business to increase its potential and increase
its service to the community. Growing is not for profit, for
is not a measurement of reality. Growing is for when the need
increases then your business increases, if the need decreases then your
business decreases. And when a better alterative comes up you have to make
adjustments, or change the business altogether."
Limits to Growth
Making a Difference
Most businesses are mainly local distribution centers for needed
products or services. Consisting of important things that people need
access too, or can have things delivered in a reasonable time at a
reasonable cost. So things should be close enough to supply the need
without wasting to much time and resources.
Viable System Model
Priorities - Responsibilities -
Importance - Choices - Short Term Goals - Long Term Goals
is the act or process of
over the amount of
spent on specific activities,
especially to increase effectiveness, efficiency or productivity
you need to learn some important skills like
Maintaining Good Health
and having a good Memory
You need to keep reminding yourself on the task at hand and
discipline yourself to stay focused.
There are many Tools to help Manage Time
is the avoidance of doing a task which needs
to be accomplished. But putting off things is not bad, it only becomes bad
when the thing that you put off doing causes more stress. Most people
can't explain why they procrastinate, it's not because
, it's mostly
from not learning how to be life smart
You can't do everything
but you can manage time more effectively to do more things, and too have
You don’t have enough Time
What is the time right now?
What is the amount of
time that is needed at the present moment to complete a task?
much time is left?
Amount of time today?
Amount of time tomorrow?
Amount of time in the future?
is the lack of
. You can say "I
don't feel like it
", but that doesn't explain anything or answer the 5
lacking facts. Don't make excuses, just make logical decisions.
Schedule and to-do list, Balancing Time,
Time spent on each responsibility and goal. Timeframe of when
goals and responsibilities should be accomplished. Be
reasonable, over demanding of yourself causes unnecessary
is a narrow field of time, or a particular
point in time, by which an objective or task must be accomplished. Once
that time has passed, the item may be considered overdue.
is a way of displaying a list of events in
, sometimes described as a project artifact. It is
typically a graphic design showing a long bar labeled with dates alongside
itself and usually events labeled on points where they would have
is a sequence of characters or encoded information
identifying when a certain event occurred
, usually giving date and time of
day, sometimes accurate to a small fraction of a second.
arranging events in their order of occurrence in
is a list arranged to show hierarchical
relationships and is a type of tree structure. It is used to present the
main points or topics of a given subject, often used as a rough draft or
summary of the content of a document.
Time Management Guide
Mayo Clinic - Time Management
Dartmouth - Managing Time Skills
Time and Task Planner
(Time Management Software)
Comparison of Time Tracking Software
Task Management Guide
How to Complete a Project on Time
Getting Things Done
12 Month Year Calendar
(can Print on 11 x 8.5 Paper)
Priority Check List
(can Print on 11 x 8.5 Paper)
Glance Clock. See what you need, when you need it
A smart clock that
automagically shows you the right information at the right moment.
consists of a list of times at which possible
tasks, events, or actions are intended to take place, or of a sequence of
events in the chronological order in which such things are intended to
is a list of employees, and
associated information e.g. location, working times, responsibilities for
a given time period e.g. week, month or sports season.
Schedule (project management)
is a listing of a
project's milestones, activities, and deliverables, usually with intended
start and finish dates. Those items are often estimated by other
information included in the project schedule of resource allocation,
budget, task duration, and linkages of dependencies and scheduled events.
Schedule (computer science)
describe execution of
transactions running in the system. Often it is a list of operations
(actions) ordered by time, performed by a set of transactions that are
executed together in the system.
is the method by which work
specified by some means is assigned to resources that complete the work.
Duration (project management)
is the number of calendar
periods it takes from the time the execution of element starts to the
moment it is completed. Project Management
is the coordination of events to operate a
system in unison.
describes the participation by various roles in
completing tasks or deliverables for a project or business process. It is
especially useful in clarifying roles and responsibilities in
cross-functional/departmental projects and processes.
study of the role of time in communication
. It is one of several
subcategories of the study of nonverbal communication. Other prominent
subcategories include haptics (touch),
(paralanguage), and proxemics
(the use of space). generally defined as the
study of human tempo as it related to human communication. A persons use
of time, the way in which one perceives and values time, structures time,
and reacts to time frames.
means that things are done one at a time and time is
segmented into precise, small units. Under this system, time is scheduled,
arranged and managed.Polychronic time system
is a system where several things can be done at once
, and wider view of
time is exhibited and time is perceived in large fluid sections. Examples
of polychronic behaviors include: typing while answering telephones or
taking notes while sitting participating in meetings. Polychronicity is in
contrast to those who prefer monochronicity (doing one thing at a time)
There is a direct correlation
between the power of an individual in an organization and
. This includes
both length of conversation, turn-taking and who initiates and ends a
conversation. Extensive research indicates that those with more power in
an organization will speak more often and for a greater length of time.
The time of high status
individuals is perceived as valuable
and they control their own time. On the other hand, a
less power has their time controlled by a higher status individual and are
in less control of their time – making them likely to report their time to
a higher authority. Such practices are more associated with those in
non-supervisory roles or in blue collar rather than white collar
professions. Instead, as power and status in an organization increases,
the flexibility of the work schedule also increases.
consists of an orchestrated and repeatable pattern of business activity
enabled by the systematic organization of resources into processes that
transform materials, provide services, or process information. It can be
depicted as a sequence of operations, declared as work of a person or
group, an organization of staff, or one or more simple or complex
designed to make use of, or provide service
across, all 24 hours of the clock each day of the week (often abbreviated
as 24/7). The practice typically sees the day divided into shifts, set
periods of time during which different groups of workers perform their
duties. The term "shift work" includes both long-term night shifts and
work schedules in which employees change or rotate shifts.
. Understanding the importance of
are trying to accomplish and how to protect yourself from
distractions and doubts.
Balancing Learning, Working and Living.
is a statement which is used as a way of communicating the
person or organization, which can be updated when an organization or
person evolves and learns more.
a broad overview or
skeleton of interlinked items which supports a particular
approach to a specific objective, and serves as a guide that can
be modified as required by adding or deleting items.
“Better late than never,
but never late is better”
the action that
items or activities in order of
is a state of Equilibrium
which is a stable situation in which forces cancel one another.
arrangement or relation of parts or elements within a whole (as in a
design). Equality of distribution. Equality
is a state of being essentially equal or equivalent; equally balanced.
is having the same quantity, value,
or measure as another. Congruity
quality of agreeing
being suitable and appropriate, like harmony, compatibility in opinion and
Work Life Balance
is a concept including proper prioritizing
between "work" (career and ambition) and "lifestyle" (health, pleasure,
leisure, family and spiritual development/meditation). This is related to
the idea of lifestyle choice.
Strategies for a Balanced Life
Tips to Create a Balanced Life
is avoiding dangerous extremes of austerities and sensual indulgence, and
choosing a more reasonable and balanced approach.
is used to mean a point between two opposite forces that is desirable over
purely one state or the other, such as a balance between the metaphysical
Law and Chaos — law by itself being overly controlling, chaos being overly
unmanageable, balance being the point that minimizes the negatives of
is the desirable middle between two
extremes, one of excess and the other of deficiency. For example, in the
Aristotelian view, courage is a virtue, but if taken to excess would
manifest as recklessness, and, in deficiency, cowardice.
Yin and Yang
describes how seemingly opposite or contrary forces may actually
be complementary, interconnected, and interdependent in the natural world,
and how they may give rise to each other as they interrelate to one
another. Many tangible dualities (such as light and dark, fire and water,
expanding and contracting) are thought of as physical manifestations of
the duality symbolized by yin and yang.
Take a Break
When should you
Delegate is to transfer power to someone. Give an assignment
to. A person appointed or elected to represent others.
who attends or communicates the ideas of or acts on behalf of an
organization at a meeting or conference between organizations, which may
be at the same level or involved in a common field of work or interest.
"You have to balance your time between finding temporary
solutions and solving the root of the problem. You have to be looking for
the cure as well as treating the problem. This way the problem does not
continue to cause afflictions, forever."
What Not To Do List
Remember not to let others control how you feel.
Remember not to let anything that's not needed control your
Remember not to overeat.
Remember not to give lame excuses.
Remember not to think negative of yourself.
Low priority problem, high priority
problem, new problem, old problem,
risks, threats and options.
Desktop Calendar - Personal Planner
Printable To Do Lists
D.I.Y. Planner Templates
Checkmark Location Based Reminders App
Note taking to do list organizing
I Done This
Toodledo Task Organizer
to make you more Productive
one app to
manage all your tasks, files & notes.
Schedules - Event Planner -
Apps for Smartphones
Acalendar SoftonicGoal Apps